FAQ’s

Below are some common questions we receive at the complex:

  • Do I have to sign a waiver? Yes, everyone must have a waiver on file to enter the facility. Anyone under the age of 18 must have a parent/guardian sign the waiver, coaches CAN NOT sign for players.
  • I have a membership and want to stay longer, can I? ABSOLUTELY!! As long as there are tunnels available you can stay all day if you would like, and at NO ADDITIONAL CHARGE! Just check with a WSC staff member for availability.
  • If I have a membership for my child can it be used/shared with my other members of my family? No, once you have bought a full membership for the first family member, you can buy additional memberships for family members in the household for an additional $100 each. These family memberships have to be bought at the complex
    • A parent cannot buy a membership and bring in multiple children in under that membership, or bring in a different child in on different days. Each child would need their own membership. Parents are always welcome to assist each child at no additional charge.
  • I have a Golf membership, can I buy an add on family membership for my child for baseball? No, a Family add on membership can only be for the sport of the original membership.
  • Can I bring a friend with when using my membership? This question has multiple answers:
    • If the friend is brought in to assist you to practice they can come free of charge. i.e. you’re a pitcher and need someone to catch. If you then decide to switch during the visit, the friend will be subject to the $15 non member fee
    • If you bring in an instructor, the instructor can come in free of charge.
    • If you are coming into hit and your friend wants to hit as well, the friend will have to pay our non member fee of $15
  • How many friends can I bring in to use the facility under my membership? The maximum friends we allow members to bring is 2, both are subject to the $15 non member fee.
  • I want to come in with other members and book multiple tunnels can we open up the cages? This can be done with no more than 2 cages. If you are looking for more than 2 cages contact a WSC employee to discuss team rentals( Individual memberships can not be used to achieve a team practice)
  • Can I use a credit/debit card to buy a Gatorade or water? Yes, but be advised we do have a $10 minimum
  • I purchased a tunnel/tee time and need to cancel, can I? Yes, we do have a 48 hour cancelation policy. If you cancel more than 48 hour prior, we will cancel the reservation and put a credit on your account. You can also reschedule it for another time. If within the 48 hours you can not cancel or reschedule.
  • What happens if it snows and I want to reschedule? If the complex is open refer to our 48 hour cancelation policy. If we need to close the complex due to weather, we will put a credit on your account.
  • I have a membership and would like a reoccurring set time for my lessons with my instructor can I do that? No, members can only schedule tunnels/tee boxes 7 days in advance
  • Will you close due to weather? Yes, we will make a determination based on the progress of storm events. Normally we coincide with what local schools do, but not always. If we do close we will announce the closure on social media.
  • Do you offer 1 month memberships? No we do not offer 1 month memberships.